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Share some CCNP Collaboration 300-085 exam questions and answers below.
What is the next logical step in troubleshooting Cisco Unified Presence and Cisco Unified Personal Communicator in a live production environment if the Cisco Unified Presence System Troubleshooter and Server Health Tools do not help resolve the issue? 
A. Restart the Cisco Unified Presence server. 
B. Restart Cisco Unified Communications Manager. 
C. Enable tracing and use Cisco Unified RTMT to review the traces. 
D. Uninstall and re-install Cisco Unified Personal Communicator. 
E. Reset the Presence Gateway. 
Answer: C

Which troubleshooting tool is used to check and verify the individual modules in the Cisco Unified Presence server? 
A. Cisco Unified Real Time Monitoring Tool 
B. Cisco Unified Presence System Troubleshooter 
C. Cisco Unified Presence Monitoring Tool 
D. Cisco Unified Presence Viewer 
Answer: B

When troubleshooting a single Cisco Unified Presence user complaint, which is the Cisco recommended tool to start the troubleshooting process? 
A. Cisco Unified Real Time Monitoring Tool 
B. Cisco Unified Presence System Troubleshooter 
C. Cisco Unified Presence Monitoring Tool 
D. Cisco Unified Presence Viewer 
Answer: D

A user reports that when they are using Cisco Unified Personal Communicator, their status does not change when they are on the phone. What is the typical cause of this issue? 
A. The username or password is invalid. 
B. The Cisco Unified Presence account is locked out. 
C. The user is not associated with the line. 
D. Cisco Unified Presence is not enabled for the user. 
E. Cisco Unified Presence is not enabled for the line. 
Answer: C

Which device needs to be configured to allow Cisco Unified Presence to receive phone availability updates from subscribed users? 
A. H.323 Trunk 
B. Presence Gateway 
C. MGCP Gateway 
D. SIP Cisco Unified Personal Communicator Gateway 
E. CTI Gateway 
Answer: B

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